Get informed of the most important compliance topics and learn from the best in the
industry. Fulfill your annual Continued Education (CE) requirements and register today!
Speaker: Jeff Broudy, VP of Compliance Solutions
Date Recorded: 1/05/2022
1 CE Credit
Speaker: Steven J. Anderson
Date: June 14, 2023
Time: 3:00-4:00pm EST
Learning Objectives:
• Overcoming the biggest objections to treatment.
• Scheduling mistakes that invite patients to cancel.
• What the doctor may be saying that is creating a cancellation problem.
• “I can’t afford it.” “Will my insurance cover all this?” And more solutions to the toughest patient objections.
• Why “confirmation” calls cause more people to cancel.
• The two secret words that will get more people to keep their appointments.
• E-mail, text, and phone reminders. Which is more effective?
• Should you charge a cancellation fee?
• Each team member’s role in helping patients keep their commitments.
